Implementing a powerful enterprise resource planning (ERP) system like IFS is a significant step forward for any organization. However, the real value of IFS is only realized when users adopt it—fully and effectively. While the principles of user adoption apply universally across all ERP platforms, there are key strategies that can be tailored specifically to maximize success with IFS.

At JumpModel, we view user adoption through two critical lenses: user creativity and policy/process adherence. Let’s explore both tracks to understand how they can work together to foster a culture of engagement, innovation, and accountability.

Track 1: Fostering Creative Use of IFS

In many areas of your organization, rigid adherence to process is not the main objective. Instead, flexibility and innovation in how users interact with the IFS platform can unlock untapped potential and new efficiencies.

Here’s how to promote creative engagement with IFS:

1. Promote Functional Champions

Encourage knowledgeable users to become functional champions. These individuals act as internal advocates and guides, helping others understand what’s possible within IFS. Whether it’s through peer-led demos, internal blog posts, or shared best practices, these champions inspire innovative usage.

2. Enable Multiple Approaches

IFS is robust—often providing several ways to accomplish the same task. Resist the temptation to streamline by restricting access to only one method. Instead, allow users to choose the approach that suits their work style. Just as people learn in diverse ways—visually, analytically, or experientially—they also interact with software differently.

3. Run Innovation Contests

Gamify exploration by hosting contests that reward the most efficient, creative, or insightful use of IFS for routine tasks. This not only drives engagement but also surfaces valuable process improvements from the front lines.

Track 2: Enforcing Policy and Process Adherence

There are times when consistency and compliance are non-negotiable—especially when organizational performance or regulatory standards are at stake. In these cases, driving adoption is less about creativity and more about clarity, accountability, and follow-through.

Use this three-pronged approach to ensure compliance:

1. Clear Communication of Objectives

Set the expectation up front. For example, if expense reports must be approved within five business days to ensure timely reimbursement, make that requirement crystal clear to all stakeholders. Ambiguity is the enemy of adherence.

2. Measure What Matters

Monitor performance with targeted reports. For instance, generate and review a list of all expense sheets that miss the five-day approval window. This creates visibility and provides concrete data to address gaps.

3. Create Accountability Through Communication

Reinforce adherence through consistent follow-up:

  • Send email reminders to those falling behind.
  • Escalate recurring issues to managers or business leads.
  • Review non-compliance in monthly business reviews.
  • Where appropriate, publish a “naughty list” internally to underscore the importance of the policy.

Bringing It All Together

Successful IFS adoption is not just about training users on which buttons to click. It’s about creating a system of support, innovation, and accountability. By balancing encouragement for creative use with a firm structure for policy compliance, your organization can extract maximum value from its IFS investment.

At JumpModel, we help clients navigate both tracks of user adoption—empowering teams to innovate while ensuring the business runs smoothly and according to plan. If you’re preparing for or currently rolling out an IFS implementation, consider these strategies as your blueprint for long-term success.