Support isn’t enough. Evolve.
Why? Our thoughts..
- Handling a range of Epicor issues from small tasks to medium size projects to change management requires a unique management style that isn’t easy
- Communication on Epicor changes for future use and continued value increase is difficult
- Retaining Epicor expertise that can address your need is hard over the long term
- Often the adoption or incorrect use of Epicot enhancements can be a root cause
How can this be solved?
The first person to look at your Epicor issues must be a Senior Epicor Functional Specialist. Preferably someone who has been around long enough to be well versed in your business. Get your issues started in the right track.
What does a firefighter do between fighting fires? Not a whole lot. Don’t pay your Epicor firefighters when they aren’t fighting fires. Maintain a best in class partner ecosystem.
Epicor value, not tasks
Playing whack-a-mole with your Epicor problems is time consuming and painful. Tasks, sprints, projects and adoption efforts should each have their own approach. Clearly define the difference.