Support isn’t enough. Evolve.
Why? Our thoughts..
- Handling a range of Workday issues from small tasks to medium size projects tends to create confusion
- Communication on Workday changes through documentation is difficult to execute well
- Retaining Workday expertise that can address your need is hard over the long term
- Often the adoption or incorrect use of Workday enhancements can be a root cause
How can this be solved?
The first person to look at your Workday issues must be a Senior Workday Functional Specialist. Preferably someone who has been around long enough to be well versed in your business. Get your issues started in the right track.
What does a firefighter do between fighting fires? Not a whole lot. Don’t pay your Workday firefighters when they aren’t fighting fires. Maintain a best in class partner ecosystem.
Workday value, not tasks
Playing whack-a-mole with your Workday problems is time consuming and painful. Tasks, sprints, projects and adoption efforts should each have their own approach. Clearly define the difference.