Support isn’t enough. Evolve.
Why? Our thoughts..
- Handling a range of Workday issues from small tasks to medium size projects tends to create confusion
- Communication on Workday changes through documentation is difficult to execute well
- Retaining Workday expertise that can address your need is hard over the long term
- Often the adoption or incorrect use of Workday enhancements can be a root cause
How can this be solved?
Specialist Triage
The first person to look at your Workday issues must be a Senior Workday Functional Specialist. Preferably someone who has been around long enough to be well versed in your business. Get your issues started in the right track.
Partner Ecosystem
What does a firefighter do between fighting fires? Not a whole lot. Don’t pay your Workday firefighters when they aren’t fighting fires. Maintain a best in class partner ecosystem.
Workday value, not tasks
Playing whack-a-mole with your Workday problems is time consuming and painful. Tasks, sprints, projects and adoption efforts should each have their own approach. Clearly define the difference.